| |
| March | 2011 |
Sunday |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
| |
|
01 |
02 |
03 |
 |
05 |
| 06 |
07 |
08 |
09 |
10 |
 |
12 |
| 13 |
14 |
15 |
16 |
17 |
 |
19 |
| 20 |
21 |
22 |
23 |
24 |
 |
26 |
| 27 |
28 |
29 |
30 |
31 |
|
|
|
|
|
|
Click on the highlighted areas of the calendar to the left to preview the modules.
Approaching Conflicts and Sensitive Situations with Tact
All sessions start at 11:00am-11:55am EST.
This module focuses on the following concepts:
| |
• |
To recognize the signs of conflict and discover how to appropriately align processes
and activities. |
| |
| |
• |
How to conduct an objective "root-cause-analyzis" when conflict arises. |
| |
| |
• |
What it takes to create a culture that constructively handles conflicts. |
|
|
